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  • I have a Pard Card. How do I use it?
    Send me a photo of the back of your Pard Card, via the website chat, email or on social media and I will send you a 10% off discount code. The photo must show the name that will be on the order and the expiry date.
  • How do I find out my ring size?
    In order for me to make an accurate fit I will need your ring size. If you live locally to North Cornwall, I may be able to personally measure your ring size, free of charge (please contact me with your address). I offer plastic ring sizers HERE or, if you can, pop into your local jewellers who will often measure your ring size for free. I do not reccomend using the string method as it can be innacurate. Please make every effort to make sure your ring size is accurate as sometimes rings cannot be altered and bespoke orders are non-refundable, unless faulty.
  • I have a piece of my own sea glass. Can you use it to make my jewellery?
    Yes! Using your own sea glass can add great sentimental value to a piece of jewellery. Please contact me via the bespoke orders page so that we can come up with the perfect design together! Check out my instagram @epphavensilver for inspiration.
  • I like a piece on your site, but it's not in my size/preferred colour."
    I don't re-size rings that are pre-made, however I am more than happy to create a piece in your preferred size/colour with a piece of sea glass from my collection. Often this service has no additional charge, unless a rare sea glass colour is used or it is a bespoke design.
  • What is authentic sea glass?
    Authentic or genuine sea glass is a piece of glass that has been discarded in the sea and over time (sometimes up to 200 years) has been worn down by the sea to have a smooth and often frosty/opaque appearance. ALL Epphaven sea glass jewellery is made with authentic Cornish sea glass.
  • My sea glass has gone frosty - what do I do?
    Top tip - rub a little baby oil on the ring to bring back the 'wet' look of the sea glass!
  • How long will my order take to arrive?
    For website orders please see our shipping and returns policy here - most bepoke orders can be dispatched within 21 days, however timings will be discussed at the time of purchase.

Can't find the answer you're looking for? Please get in touch and we will get back to you as soon as possible!

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