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SHIPPING & RETURNS

SHIPPING POLICY

I aim to ship items within 2-3 days of purchase. Please allow up to 7 working days for delivery of your order in the UK and 3 weeks for worldwide order. For items that are made to order please allow 7 days for me to make the item, plus delivery time (this does not apply to bespoke orders, delivery times will be discussed at the time of purchase).

 

UK

Standard (Royal Mail 1st Class Signed-For - £3.10

Royal Mail Tracked 24 (signed-for) - £6.85

International

Royal Mail Tracked & Signed For - £15

Any losses when standard delivery is selected are at your own risk

RETURN & EXCHANGE POLICY

I gladly accept returns so that you can can purchase with confidence. Please return items within 14 days of receipt, in the original packaging and condition. You will not be refunded for the original or return postage. This does not apply to bespoke orders which are non-refundable, unless faulty. Please note that earrings are not eligible for a refund due to hygiene reasons, unless faulty. Epphaven Silver does not accept responsibility for any returns that become lost in transit. A tracked service is recommended.

To return please package with your name, address, order number, email and reason for return, in the original packaging and send to the return address on your parcel. Please note that items which are returned to us without first requesting a refund will not be accepted.

Should you receive an item that is damaged or incorrect please contact me to arrange a replacement (if applicable) and/or return as detailed above. You will be refunded the price of the faulty item in full including any postage charges. In the case of a replacement, you will not be refunded.

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